petsdogsaccessibilityetiquette
What can splash pad staff ask about my service dog?
Quick answer
Under the ADA, staff can only ask two questions: (1) Is the dog required because of a disability? (2) What work or task has the dog been trained to perform? They cannot ask about your disability, demand documentation, or require the dog to demonstrate the task.
ADA Title II and III allow only two specific questions of a service dog handler. First, is this a service animal required because of a disability? Second, what work or task has the dog been trained to perform? Staff cannot ask about your specific medical condition, demand identification cards, registration paperwork, or vests, or require the dog to demonstrate its task on the spot. Service dogs aren't required to wear vests though many handlers find vests reduce friction. Your dog must remain under control (typically leashed unless the leash interferes with the task) and be housebroken. Splash pad staff can ask you to leave only if the dog is out of control or not housebroken — never just because the dog is present. Carrying your own one-page ADA service dog rules summary often resolves disputes quickly.